Can you repair my jewellery ?
We offer a comprehensive repair service and are happy to repair or restore any of your older much loved pieces. Please contact us on [email protected] to discuss your warranty claim or our repair service. Please include a photo of the damaged item. We will then send you a quote to repair out of warranty items.
All our jewellery has a warranty period of 180 days, from date of purchase from Miglio. Within this period, we will repair or replace any manufacturing faults in your jewellery, free of charge, provided the item has not been damaged as a result of excessive wear and tear, improper treatment or non-adherence to cleaning and care advice.
You’ve lost one earring, HELP!
We understand how upsetting it can be to lose an earring and be left with just one you can’t wear.
Please send us a picture of your remaining earring, and we will do our best to produce a replacement earring to complete your pair at a reduced price.
How to care for your treasured piece:
1. Store all items separately
2. Avoid contact with perfumes and lotions, salt water and detergents
3. Avoid hard contact – especially on pearls or crystals
4. Do not use chemicals or any commercially available jewellery cleaner or abrasives
5. Clean and polish all products with a Miglio jewellery cleaner and polish cloths
View Miglio jewellery cleaning and polishing products here>
Miglio stands behind the workmanship of each Miglio piece
and guarantees each piece for 180 days from the date of purchase.
Miglio guarantees that our jewellery is perfectly processed and each item is carefully checked by our quality department. Notwithstanding our guarantee, should any item be found to have a defect, in addition to a customer’s rights or remedies under any applicable law in relation to the jewellery (including the Australian Consumer Law (“ACL”)), we will repair or replace the defective item at our cost (except for the costs incurred in forwarding the item to us), provided the item has not been damaged as a result of excessive wear and tear, improper treatment or non adherence to cleaning and care advice.
In addition to, and running concurrently with the guarantees that cannot be excluded under the ACL (detailed below), customers wishing to claim on our express guarantee must return their item to us within 180 days, or within 90 days in the case of the leather products, together with proof of purchase. Customers must return their claim item to us via registered post.
Address - Miglio Australia Pty Ltd, Unit 12, 39 Currambine Blvd Currambine, Western Australia 6028, Australia
Telephone - +27 (0) 66 274 9216
Our goods come with guarantees that cannot be excluded under the ACL and customers are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Kindly contact Customer Care for further information or assistance on [email protected]