What happens if an item I ordered is not available?
Whilst every effort is made to action shipment of your order timeously, unforeseen circumstances may cause delays. Should this affect your order we will inform you immediately via email or phone.
How can I pay?
All transactions will be processed in Australian Dollar (AUD). We accept MasterCard and Visa credit cards.
What will affect the cost of my order?
Your total order price will include the price of the purchase, applicable tax and postage charges.
How long will it take for my order to be delivered?
All orders are shipped from Cape Town, South Africa. Delivery takes between 5 - 7 days from receipt of order. Standard Australian delivery (Excluding week-ends).
What areas do you deliver to?
We deliver to most areas within the borders of Australia.
Please note: We can only deliver to street addresses – you cannot use a postal box. When you checkout, please indicate where our courier may leave your parcel if you are not at home to accept delivery.
What does delivery cost?
We offer FREE shipping on orders over $99.
Is there a minimum order for delivery?
We have no minimum order.
What happens if no-one is home when you deliver?
When you checkout, please indicate where our courier may leave your parcel if you are not at home to accept delivery.
Do you deliver outside of Australia?
No, we currently do not deliver outside of Australia.
Can I get same day delivery?
No, not currently.
What happens if I don’t like the item ordered?
Should you wish to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return request.
Goods must be returned within 7 days. Please include your original receipt in the return parcel. These items should be addressed to:
Customer Care, PO Box 992, Balcatta 6914, Western Australia
Can I return my newly purchased earrings?
Unfortunately, in the interests of hygiene, we do not accept any returns on earrings.
Can I receive my money back?
Return Eligibility for "Gift with purchase"?
You will receive an in-store credit for any returned item. This is valid for 12 months. The item needs to be returned within 7 days in its original packaging and without being used. No cash refund will be given.
Received a gift with a purchase that didn't work out? Be sure to send the gift back with the item(s) you're returning, or the price of the gift will be deducted from the refund.
What must I do if an item breaks or is faulty?
For warranty details please click here>
Contact us at firstname.lastname@example.org
or email@example.com for further assistance.